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Noticeboard

Telephone Triage
We now offer telephone triage.  Triage just means deciding what, if any, treatment you need and which clinician you need to be seen by to get this treatment.  Offering telephone triage means that you will be able to speak to a clinician on the same day and either your problem dealt with over the phone, if appropriate, or an appointment offered if the clinician feels you need to be seen.  We hope this will work well and help improve access to appointments. 

Prescriptions
As of 4th January 2016 you will only be able to order your prescription over the phone between 2pm - 5pm.  You can however order online or by calling into the surgery at any time.  Please allow 2 working days before collection and make allowances for weekends and public holidays.

Friends and Family survey

 

Welcome to Auckland Medical Group

Auckland Medical Group is one of the largest general practices in County Durham practising from three branches based at Watling Road, St Helens and Toft Hill.

We are a teaching and training practice. We currently have in excess of 13,900 patients registered with 7 General Practitioners and 3 salaried GP (Dr Claire Rose-Innes (currently on maternity leave), Dr Ron Pounder and Dr Catherine Arthur).  We have 3 nurse practitioners, 5 practice nurses and 4 nursing assistants.

We also have various experienced GP's and Nurse Practitioners working at the practice as locums currently.

This is an enthusiastic, motivated and patient orientated practice always striving to improve services for our patients. 

We provide a wide range of general medical services including immunisation, sexual health services, counselling, physiotherapy and minor surgical services including cryotherapy, chiropody, acupuncture, joint assessment, smoking cessation, weight reduction, asthma, COPD, heart disease, diabetic, mental health and health checks. We are also a Yellow Fever Centre and our nurses can offer travel advice and vaccinations.

We also dispense to 20% of the practice population who live in rural location such as Hamsterley, Witton le Wear, Etherley and Toft Hill.

 

Disabled Access

All sites have been adapted to meet the needs of patients with disabilities. Please speak to the reception staff if you have any special requirements. Consulting rooms are all located on the ground floor with ramp access to all surgeries

Communication

We would like to get better at communicating with our patients.  We want to make sure you can read and understand the information we send you.  If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.  

(Site updated 24/03/2017)
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